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Terms of service

These terms apply whenever you place an order with us.

Last updated August 2026

Who you are buying from

This store is operated by Legal entity — to confirm at L1707 Signature Global The Rosellia, Sector 95A, Gurgaon 122505. GSTIN GSTIN — to confirm.

Orders

Placing an order is an offer to buy. The order is accepted once we confirm it; until then we may decline it — for example if a piece is no longer available, or a delivery address cannot be served.

If we cannot fulfil an order you have already paid for, we refund it in full.

Prices and payment

Prices are in Indian Rupees and include applicable taxes. Delivery is free on every order, so the price shown at checkout is the price you pay.

Online payments are processed by Razorpay. Cash on delivery is available; the courier collects payment on our behalf when the parcel arrives.

If a price is listed incorrectly through an obvious error, we will contact you before dispatching and you may cancel without charge.

Delivery

We ship with Delhivery across India. Delivery estimates are estimates, not guarantees — couriers are affected by weather, strikes and local restrictions.

Risk in the goods passes to you on delivery.

The nature of handmade goods

Every piece is finished by hand. Variation in glaze, tone, speckle and minor size differences between pieces is inherent to the process and is not a defect. Product photographs show a representative piece.

Returns

Damaged deliveries and returns are covered on our returns page, which forms part of these terms.

Accounts

You are responsible for keeping your account password confidential and for activity under your account. Tell us immediately if you believe it has been used without your permission.

Reviews and submissions

By posting a review or photograph you confirm it is your own and give us permission to display it on the store. We may remove content that is unlawful, misleading or unrelated to the product.

Liability

Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence. Otherwise our liability for any order is limited to the amount you paid for it.

Governing law

These terms are governed by the laws of India, and the courts at Gurgaon, Haryana have exclusive jurisdiction.

Contact

ceramiqco@gmail.com · +91 9136274706