This is the part we guarantee outright. If a piece arrives cracked, chipped or broken, send us photographs of the item and its packaging within 48 hours of delivery at ceramiqco@gmail.com.

We will replace the piece or refund it in full, whichever you prefer. You will not be asked to pay return shipping on a damaged item, and you do not need the original packaging to make a damage claim.

Unused pieces in their original condition can be returned within Returns window — to confirm.

Email us first so we can confirm the return and give you an address — please do not ship anything back before that, as unannounced returns are hard to match to an order.

• Pieces that have been used, washed or damaged after delivery.
• Made-to-order or personalised items, unless they arrived faulty.
• Small variations in glaze, tone, speckle or size. Every piece is finished by hand, so no two are identical — this is described on each product page and is not a defect.

Refunds go back to the original payment method. Card, UPI and netbanking refunds are issued through Razorpay and typically appear within 5–7 working days once we have processed them, depending on your bank.

For a cash-on-delivery order there is nothing to reverse, so we will ask for bank details to transfer the refund directly.

An order can be cancelled from your account any time before it is dispatched. Once Delhivery has collected the parcel it has to be handled as a return instead.

Email ceramiqco@gmail.com or call +91 9136274706.