Legal entity — to confirm, at L1707 Signature Global The Rosellia, Sector 95A, Gurgaon 122505, is the data fiduciary for personal data collected through this store.

• Contact and delivery details — name, email, phone, and the shipping address you enter.
• Order history — what you bought, when, and its delivery status.
• Account details — your email and a securely hashed password. We never store your password in readable form.
• Reviews — any rating, text or photograph you choose to publish.
• Basket contents — kept in your browser before you sign in, and against your account afterwards.

We do not receive or store your card or UPI details. Payments are handled entirely by Razorpay; we only learn whether a payment succeeded.

• To take payment for an order and deliver it to you.
• To send transactional email about that order, and to ask for a review after delivery.
• To answer your questions when you contact support.
• To meet tax and accounting obligations.

• Delhivery — the name, address and phone number needed to deliver your parcel.
• Razorpay — to process payments and refunds.
• Amazon Web Services — where the site and database are hosted, in the Mumbai (ap-south-1) region.

We do not sell personal data, and we do not share it for anyone else’s marketing.

Order records are retained as long as tax and accounting rules require. An account and its addresses are kept until you ask us to delete them. Published reviews remain until you remove them or ask us to.

You can ask us for a copy of the data we hold about you, ask us to correct it, or ask us to erase it where we are not required to keep it. You can also withdraw consent for non-essential messages at any time.

Write to ceramiqco@gmail.com and we will respond within 30 days.

Under the Digital Personal Data Protection Act, complaints about how your data has been handled can be raised with our grievance officer:

Grievance officer name — to confirm — Grievance email — to confirm

We use cookies and local storage that are necessary for the store to work — keeping you signed in, and remembering your basket between visits.

We do not currently run any analytics, advertising or tracking scripts. If that changes, this page will be updated first and you will be asked for consent before any non-essential tracking loads.